Troubleshooting

If you have installed your unit for the first time and are not seeing it on the Xact website, there was likely an issue during the calibration or commissioning process. Continue Reading

When going into the Xact mobile App and clicking on the ‘Verify Commission' settings, users will initially get a "Checking Unit Status" message.This means that the users tablet or android phone is trying to connect to the the Xact portal to look at this status of a commission via the internet. Continue Reading

The "Unit is Busy" error usually results from timing issues while connecting/using the Bluetooth connection to the unit. Continue Reading

Here are some common reasons for our Ultrasonic and Gauge tank monitors having potential read-out discrepancies. Continue Reading

If your tank was once receiving messages and has now stopped, we suggest the following troubleshooting steps. Continue Reading

For monitors that are not working properly, it's important to first go through the troubleshooting steps below.If you are still having issues after performing these steps, please reach out to Xact support. Continue Reading